Lunch & Learn: Experience the Best AI Work Platform in Action

Singapore’s AI Work Platform Lunch & Learn recap

Our recent “AI Work Platform in Action” Lunch & Learn in Singapore brought together business, operations, sales, service, and IT leaders to see monday.com’s AI capabilities live. Over two hours, attendees experienced how monday.com is evolving into the best AI work platform for Work Management, CRM, and Service, with AI embedded directly into everyday workflows.

If you missed the session or want to revisit the key ideas, this recap walks through the highlights, real use cases, and next steps to bring AI into 9 out of 10 workflows in your organisation.

Inside the session: AI-first execution, not AI side projects

The event opened with why teams in Singapore and across Southeast Asia are shifting from isolated AI pilots to an AI-first execution layer that sits across all work. Instead of adding another standalone tool, monday.com shows how AI can live where work already happens: in boards, dashboards, tickets, and pipelines.

Participants saw how:

• AI agents, sidekick-style assistants, and AI blocks reduce manual updates, handoffs, and reporting.​

• AI can summarise long threads, extract key details, and recommend next steps in context.​

• A single AI work platform helps align projects, customers, and service operations on one source of truth.

The goal was clear: move from a handful of experiments to making AI a standard part of how work gets done.

What we covered: Work Management, CRM, and Service

The Lunch & Learn was structured around three pillars where monday.com brings AI to life.

1. AI Work Management: Projects that move themselves forward

In the Work Management segment, attendees saw how monday Work Management uses AI to:

• Suggest project structures, timelines, and owners based on existing patterns.

• Flag risks, delays, and bottlenecks before they impact delivery, using AI-enhanced views and dashboards.

• Automate task assignments, reminders, and status updates across cross-functional teams.

This gave project and operations teams a practical view of how to scale execution without multiplying manual coordination.

2. AI CRM: Smarter, faster revenue workflows

For sales and marketing teams, we walked through how monday CRM uses AI to support high-velocity, multi-market pipelines:

• Summarising account history and activities so reps can enter any conversation fully prepared.

• Automating data capture and enrichment to reduce manual CRM hygiene work.

• Recommending next-best actions, follow-ups, and sequences directly in the CRM.

Revenue teams saw how AI CRM can help them focus on selling rather than data entry and status chasing.

What the organisation took away from the Lunch & Learn

Based on questions and feedback during the event, a few themes stood out for organisations:

• AI adoption needs to be simple and accessible, not just an IT-led initiative.

• Teams want AI that plugs into existing tools and workflows rather than forcing a complete rebuild.

• Leadership is aiming for broad AI adoption where almost every new project, campaign, or service process includes AI by default.

Many attendees left with concrete ideas to move from “testing AI” to “standardising AI,” especially in cross-functional initiatives managed out of Singapore.
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Couldn’t attend? Here’s how to catch up and what to do next

If you weren’t able to join us at WeWork we’re preparing another session. You can:​

• Request a tailored demo of monday.com as an AI work platform for your organisation use cases.

• Explore how monday AI, sidekick-style assistants, and AI agents can be applied to your current boards and workflows.​

• Plan an internal “AI attach” initiative to ensure 9 out of 10 new workflows launched in 2026 have AI capabilities built in.

If your 2026 plan still includes “do more with AI,” now is the time to turn that into concrete workflows, not just pilots.

Want to see the AI work platform in action for your team? → [Book a follow-up session / Request a demo]

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Event details and how to join

• Venue: WeWork Office, 21 Collyer Quay (Look up)
• Date and time: Coming soon - May
• Format: Lunch & Learn
• Link: Register your interest
• Focus: Live demos, Q&A, and practical AI use cases

Who should attend this AI work platform Lunch & Learn?

This event is ideal for:

• Operations, PMO, and transformation leaders exploring AI for execution at scale.

• Sales, RevOps, and marketing leaders evaluating AI CRM and revenue automation.

• CX, support, and IT leaders looking at AI service management and enterprise service management.

• Platform owners and admins responsible for choosing and governing work tools.

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